Team Lead (Ob Sales)

Team Leader

Responsibilities:
Manage day-to-day planning and operations of your team;
Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
Organize and handle the team and make sure everyone adheres to their schedules;
Train and help in the development of your team by conducting team huddles and coaching sessions;
Evaluate strengths and weaknesses of your Teammates;
Offer solutions for your team's growth and development;
Create reports of your team's performance and document feedback from your client;
Manage issues that might arise, including HR-related ones;
Think of solutions creatively; and
Act as the liaison between the management and your team.


So, do you have what it takes to be a Team Leader ?

Requirements:

At least two (2) years of relevant Team Leader experience managing a minimum of 10 teammates while working in a customer support role in an outsourcing or similar company
Excellent verbal and written communication skills
Above-average technical know-how
Previous experience working in phone, email, and live chat customer support roles
Flexibility and willingness to work on different shifts