Lead a team of over 30 people in a nightshift setup, overseeing overall performance and driving initiatives to improve productivity and efficiency.
5+ years of work experience, with at least 3 years in a team lead role.Back Office LOB experience, handling accounts with AR, Billing/Invoicing, Order Management, Credit Management, Collections, and Cash Applications.Proven experience in Process Improvement, Cost Savings, and Gap Analysis.Excellent communication skills and ability to lead and drive initiatives.Willingness to work flexible shifts, including holidays, overtime, and weekends.Manage team performance, conduct regular evaluations, and provide coaching to improve individual and team performance.Mentor team members through formal channels.Assist in the selection of future team leaders.Respond to team escalations, assist colleagues, and resolve issues.Anticipate customer requirements, generate reports, and present findings to management.Identify problems, analyze trends, and implement corrective actions.Schedule client communication, work with counterparts, and identify process gaps.Support quality improvement projects and handle ad hoc tasks.Participate in business conference calls and create client presentations.Lead goal-setting reviews, ensure challenging goals, and assign tasks to the team.Monitor employee schedules, ensure proper shift coverage, and plan work assignments.Identify changes in roles, responsibilities, and accountabilities, and determine volume headcount.Adhere to performance appraisal and rewards programs.Identify training needs, support team goals, and monitor adherence to ethics and Code of Conduct.Plan team activities, enhance camaraderie, and employee engagement.Collaborate with other leads to complete assigned projects and programs.Seeking an experienced Team Lead with at least 3 years of experience in a Tech Account to join Movate (formerly CSS Corp) in BGC, Taguig City. Key responsibilities include problem-solving, people management, and driving results.
START DATE: ASAP
Company name: Movate (formerly CSS Corp)
Company address: BGC, Taguig City
COMPETITIVE SALARY PACKAGE
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EXPECT CAREER GROWTH
Join Our Team as a Team Lead
Are you an experienced leader with a passion for customer service and e-commerce? We are on the lookout for dedicated Team Leads to manage and inspire our Virtual Assistants. If you're ready to take your career to the next level, we want to hear from you.
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