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Search Jobs Team Lead Call Centre & Customer ServiceCustomer ServiceOrtigas, Pasig CityPermanent / Full Time12/11/2024
Shifting ScheduleOnsiteAtleast 2 years of Team Leader exxperience Essential Functions
Provides timely and accurate information to incoming customer issues, orders, and product knowledge requestsLogged in to designated phone queues for a minimum of 7.5 hours per day for full time shiftsAnswer all calls, chats, and emails with professional phone and email etiquetteProcess customer orders/changes/returns according to established processes, policies, and proceduresCheck and/or follow up with emails/voicemails/agent issuesEscalation managementTalk customers through product assemblyProvide a positive work environment and team supportHandle confidential and non-routine information with high regard to privacyLead and train the CSR + actual CSR work
Other Responsibilities as Requested
Communicate shipment issuesFacilitate good communication within the organizationInteract and communicate with individuals at all levels of the organizationType memos, correspondence, reports, and other documentsAs needed, will assist with special projects or other tasks within the organizationComplete other duties as assigned
Qualifications
Customer service call center experience desired Back to search results
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