Team Lead

Apply as a Team Lead and Earn up to P 35,000.
Qualifications:
1-2 years minimum of experience as Team Lead (Service desk experience is a plus) with Escalation.
Management experience, must also have excellent communication skills.
Bachelor's Degree/ Vocational/ Undergraduate.
Open to Contractual Based position with possible absorption and extension.
Job Description:
• Monitoring Attendance and sending Attendance Reports.
• Facilitate Team Huddles and Updates.
• Submit and present the Performance Report to the client.
• Coaching on Performance and Attendance (aligned with client policies).
• Performance Improvement Plan (PIP) Weekly Checkpoint.
• DTR Validation.
• Motivate team members and identify any challenges affecting employee morale.
• Analyze Incident trends, and recommend and implement actions, with approval, to reduce Incidents.
• Undertake peer reviews as required to improve the quality of work, and body of knowledge, of the Service Desk team.
• Mentor staff to improve the capabilities and usefulness of the Service Desk team.
• Work both independently as well as part of a team to ensure that work gets completed.
• Share knowledge as and when required with other staff.
• Any other task or activity that will contribute to the successful operation.

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