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Team Lead, Control TowerThe Team Lead/ Supervisor leads the team in all operational aspects of the daily business activities.
Detailed ResponsibilitiesSupervise staff on operational tasksMonitor that all work assignments are performed on timeTrain staff in accurate handling of defined work instructionsSupport the staff in troubleshooting issuesMonitor service quality provided to clientsMonitor KPI target compliance internal and externalObtain strong working user experience with department key activitiesPresent timeline and accurate tracking and event visibility towards clientsActive exception managementLead continuous improvement initiativeDevelop relationship with Project Teams and becomes familiar with key contacts, unique requirements and operating processesEnsure that DSV processes are meeting target services levelsEnsure that the Neom Control Tower team is meeting DSV and specific client setup KPI targetsEnsure that the counterparts from Neom Control Tower operational teams are meeting DSV and specific client setup KPI targetsEstablish a very strong knowledge of DSV's Transport Divisions product offerings and procedures to ensure flawless cooperation between operational departments and Neom Control TowerUnderstand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams involvement is requiredRelay consistent issues to manager in a timely and efficient mannerEscalate to manager proactively on continuous disputes, high level decisions and high-profile service issues and potential risk situationsJob RequirementsEducation & Working ExperienceRelevant Diploma or Bachelor's DegreePreferably with 3 to 5 years International Freight or Customer Service experiencePeople management experience is an advantageSkills & KnowledgeProfessional Knowledge:Strong industry knowledge and Supply Chain understandingDeep understanding of transport customer requirementsSoftware Skills:Good command of Microsoft office programsOther ERP, order management and DSV related systems would be an advantageLanguage Skills:Good command of written and spoken EnglishSkills & Competencies:Advanced Leadership and team management skillsAttention to detail and problem-solving skillsStrong written and verbal communicationAbility to communicate constructive feedbackImplement new tasksMaintain consistent teamwork mindsetAbility to work in a diverse and global team environmentAmenable to work in shifting schedules or as required by the businessMaintain a professional demeanor at all timesComplete Data analyticsInvestigating Issues and root cause analysisOther RequirementsStrong problem solvingNaturally proactive behaviorPragmatic and solution drivenWorks well under pressureCustomer ServiceDSV – Global Transport and Logistics DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
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