**The Role**The **Pension Administration Deputy Team Leader (DTL)** is responsible for oversight of a UK TAS Pension Administration Sub-team in Manila under the guidance of a Team Leader. DTL will work closely with corresponding business and administration operations client team leaders in the UK in effectively and efficiently leading Manila associates following the Global TAS Resourcing Model.Included in the Deputy Team Leader's (DTL's) responsibility is the following performance objectives, aligned with, and under the management and supervision of the Admin Team Leader:**Performance Objectives**:**Excellence**- Allocate and manage resources to meet existing requirements in anticipation of work peaks- Work with team leader to manage future resources in anticipation of future client and work growth, workflow and delivery management- Ensure smooth transition of new clients and addition of new tasks to existing clients- Ensure Sub-team is equipped with adequate resources and tools to perform optimally- Identify efficiency gains and proactively manage sub-team so that chargeable utilization can be increased- Utilize the allocated 46% of standard hours doing transactional client work to refine/improve processes and newly transitioned work and become an SME for more complex work types.- Support the ISO 9001 (quality management), ISO27001 (information security) certification process for UK Pension Administration in PPTC;- Support the Professional Excellence (WTW Quality Management) for UK Pension Administration, ensure standards and methodologies are consistent within sub-team and across clients where possible- Support the UK Data Privacy compliance for UK Pension Administration, ensure that security processes and procedures are understood and followed by all associates business continuity for sub-team- Ensure infrastructure and processes are in place,- Ensure capacity adequacy, and backup and succession plans are in place to support UK business-critical operations**People**- Ensure a highly engaged, high-performing Sub team- Ensure Sub-team has sufficient knowledge and capability on all aspects of the work that is required- Mentor associates to develop desired skills and competencies, in line with business needs- Support Team Leader and Team Coordinator in efforts for teams to accept and successfully adapt to changes that may be needed, as part of operational strategies to achieve practice/team goals- Support Team Leader in promoting a positive team culture, aligned with and in support of, TAS UK's practices and work environmentFurther, the Deputy Team Leader is responsible for supporting the achievement of the following performance objectives of the Sub-team, these objectives are under the direct management and supervision of the Team Leader**Clients**- Build trusted advisor relationships with UK administration operations leaders through efficient, quality execution of projects and processes and effective communication- Collaborate closely with UK administration operations client team leaders in defining strategies, planning for client support activities, and initiating to improve service and delivery quality- Encourage open and regular dialogue between Manila and UK client administration teams, partnering for the achievement of shared goals and objectives- Meet SLAs and delivery quality goals**Financial**- The responsibilities of this role are expected to take 70% utilization or higher, as may be jointly agreed upon with the Team Leader and UK Admin Leadership.- Ensure client chargeable and utilization targets are met for self and team- Contribute to the development of the team's financial plan/budget- Ensure achievement of team's financial plan/budget**The Requirement**- A passion for managing people and developing other associates- Strong interpersonal and client (stakeholder) management skills- Excellent written and verbal (English) communication skills- Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement- Strong organizational abilities and flexibility to work in a performance driven environment- Experience in either DB or DC pensions administration would be an advantage- Ability to gain a strong understanding of the administrative process as it relates to Pension Benefit Plans- Strong analytical, collaborative and problem solving skills- Ability to organize and prioritize with strong attention to details- Strong knowledge of Microsoft Office tools including Outlook, Excel and Word- Professional and responsible approach to work, clients and associates- Ability to manage time and work a flexible schedule- Ability to complete multiple projects within established deadlines- Ability to work independently and in a team environment with mínimal supervision- Bachelor's degree and pass given assessments**_WTW is an Equal Opportunity Employer_
