Responsibilities: Recruiting Operations or Sourcing BPO experience Execute direct interface with the hiring managers and provide feedback on the status as well as initiating an early engagement on the anticipated hiring activities. Establish control and good relationship with the hiring managers. Work with internal customers and recruiters to create and drive the recruiting process. Should be able to screen up to managerial position. Review relevance and validity of tests and recruiting processes to ensure streamlined HR processes. Assist in the creation and implementation of recruitment/sourcing strategies. Responsible for leading the phone screening and scheduling team to ensure achievement of daily targets and adherence to process standards and policies. Collaborate and coordinate with the Recruitment Team for lead generation and to ensure all lead sources are maximized. Reporting & Analytics: Collect, summarize and generate recruitment reports. Review and validate reports prior to release to the management. Implement and evaluate near hire training programs to support Recruitment needs. Collaborate with sourcing, recruitment and operations to ensure that Skills Enhancement Training (SET) course materials reflect current specifications and obtain information on new processes and equipment. Responsible for resolving disputes and able to respond to internal customers should there be any escalation regarding reports. At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.
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