Systems Engineer

Job Functions:
• Identify, troubleshoot, resolve, and escalate incidents quickly and effectively.
• Be responsible for the operational monitoring of the platform health and performance.
• Be responsible for triaging problems reported by end-users.
• Utilize application logs and stack traces in debugging reported issues.
• Work with other engineers in sustaining and improving application health and performance.
• Develop tools, operational enhancements and automated solutions.
• Participate in incident response and post-incident reviews.
• Write clear and consumable documentation of the environment and operational procedures.

Job Requirements:
• Bachelor's degree or higher education.
• Strong sense of ownership, customer service support, and integrity demonstrated through excellent written/verbal communication.
• Ability to work through complex engineering obstacles using debugging and problem-solving skills.
• Experience operating and troubleshooting Linux/Unix systems in a production environment.
• Experience working with shell and scripting languages.
• Experience with containerization(Docker) and container orchestration platforms (Kubernetes)
• Experience in logging, telemetry, and monitoring tool implementations like Splunk, Prometheus, and Grafana.
• Experience in using version control such as Git.
• Strong debugging and troubleshooting skills that span applications, systems, and networking (TCP/IP)