Job Summary
The Systems and Integration Officer identifies and document detailed requirements for integration, development, and enhancement of application systems.
Participates in definition, design, testing, training, implementation, and support of system requirements while clarifying ambiguities and firming up concepts where necessary.
Works closely with service design teams to understand and document current and proposed business process and business objectives.
Prepares requirements documentation such as but not limited to i.e., user manuals, detailed user stories, functional requirements document and compliance/audit notices that will be comprehensible to both the business people, technical delivery and support people.
Assists the Product Owner and the Scrum team/s in planning, organizing and conducting User Acceptance Testing (UAT).
Job Description
Requirements Definition and Functional Specification
Works with Product Owners and Designers to understand the customer problem, scope and objectives of the project.
Acts as a liaison between P11, ITG and Business Units; schedules and facilitates tech and functional alignments.
Writes User Stories related to front and backend systems requirements (end to end).
Creates and maintains documentation that captures the system requirements and ensure all related counterparts signoff and approve its contents.
Prepares documentation of requested development, changes and enhancements.
Participates in agile scrum activities of project teams where involved in.
Performs other duties as may be assigned from time to time.
Serve as change agent by introducing best practices to P11 to enterprise Impact Analysis
Understands the purpose of product features and functionalities and determine what bank systems and variables can aid and/or hinder its development.
Engages with ITG/Business Units counterparts to ensure that the corresponding system owners are notified and consulted.
Identifies the necessary change requests and/or system enhancements that will enable the product functionalities and establish operational alignment.
Impact Analysis
Understands the purpose of product features and functionalities and determine what bank systems and variables can aid and/or hinder its development.
User Acceptance Testing, Operational Readiness and Pre-implementation Support Performs pre-UAT activities.
Plans and schedules UAT with users.
Monitors the performance of the UAT and provides assistance where necessary.
Prepares UAT status report.
Performs initial evaluation of all issues and errors raised by users and escalated all valid issues / errors with the Product Owner and developers.
Coordinates with the Project Manager for any risks and/or issues that will delay the UAT schedule.
Prepares system/functionality documentation where necessary.
Engages with internal bank partners for consultation and sign-off for proposed solutions.
Implementation Support Informs and supports all concerned parties of the implementation and use of new systems and functionalities.
Assists in troubleshooting of production issues.
Practice management and governance
Ensures that our practice related to Systems and Integration roles and responsibilities adheres to IT Governance framework and other relevant regulatory and compliance requirements
Works with Domain leads and Business Systems in establishing and improving our Systems and Integration practices, particularly in requirements gathering, software development, work management, and related bank process integration
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Job Qualifications:
Holder of a Bachelor's Degree.
Minimum of 5 years as Business Systems Analyst.
Strong analytical/problem solving experience to deal with complex business problems and suggest solutions.
Understand global and future technology landscape, uses technology extensively in work.
Able to perceive technology impacts and problems before they happen.
Extensive experience creating business process diagrams and data flow diagrams using a structured systems analysis methodology
Experience on a variety of technology platforms (client-server, mainframe, web), development methodologies (waterfall, iterative, agile, scrum)
Experience writing detailed business requirements and business proposals
Experience in Banking systems/applications (preferred but not required)
A self-starter who takes initiative, can work without supervision and begin projects independently, embrace challenges, sets high standards, focuses on successful outcomes and promotes teamwork.
A fast learner that can come up with several solutions to solve a problem and will analyze to quickly to determine the best course of action.