Systems Analyst

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.The Chatbot Lead would need to have at least 5 years overall experience. In this role you will develop software and system architecture while ensuring alignment with the Application Services standards.Main Responsibilities- Point person for all Chatbot related technical activities- Coordinate with vendor for all technical related concerns: Design, Implementation, Configuration- Should oversee and manage the deployment of all components within SLF.- Represent the change in CAB- Should make sure that the best practices are implemented- Will do the code/configuration review- Support issues encountered in all environments- Create clear documentations for the design/code/config**Requirements**:- Bachelor degree in IT or related field of study.- Experience with NLU/NLP Preferred: Dialogflow- Minimum of 5 years experience as Systems Analyst- Minimum of 1 year experience with implementing and maintaining a chatbot solution- Knowledgeable in REST APIs/Webhooks- Experienced with Python/Flask/Java- Exceptional verbal, written and presentation skills.- Ability to work effectively both independently and as part of a team.- Ability to lead a team effectively- Ability to work on tight deadlines.- Experience with Agile (Scrum or Kanban) or Waterfall- Experienced in Working with any Postgre/Oracle/MSSQL- Preferred to have experienced with JIRA/Bitbucket/Jenkins/CI/CD- Amenable to work in a Hybrid work set up**Job Category**:IT - Application Development**Posting End Date**: