System Engineer I

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories!
Key Responsibilities: Systems Engineers are responsible for maintaining, monitoring, and supporting systems in a global environment. They develop secure and highly available global computing platforms, working on multiple projects as a team member or an advisor on projects that have system-wide impact and integrate across the organization. They perform troubleshooting for complex hardware, software or network problems.
Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise's systems operating environment. They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.
Individuals in this role design and build the systems infrastructure hosted on a multi-cloud platform to meet business requirements, which include servers, storage, backups, and automation. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user IDs and passwords to authorize systems access. Other responsibilities include providing operations support 24 hours per day, 7 days per week to maintain reliable and available infrastructure systems. They analyze alerts, diagnose system failures, take corrective action, and document findings and resolutions. Systems Engineers implement and monitor system backup and restore processes, including performing disaster recovery tests.
System Engineers use good communication skills and must be able to engage effectively with system users and technical colleagues at all levels of the organization. Employees in this role demonstrate leadership competencies by directing project planning, consulting on complex technical solutions, and collaborating across all functional areas of the enterprise. Engineers possess a strong customer service orientation, ensuring all requests and problems are resolved professionally. They lead others during incidents, share their expertise with team members, and provide individual training.
MAJOR RESPONSIBILITIES: PROJECT PLANNING: Leads or consults in short- and long-term project planning efforts with team members, clients and other IT groupsDevelops cost/time estimatesDocuments discussion and agreements BUSINESS REQUIREMENTS: Works with business analysts and clients to understand business needs TECHNICAL REQUIREMENTS: Determines requirements impact on existing architecture, work processes and systems. Identification of issues regarding impact of and integration with existing architecture, processes and systems.Works with impacted areas to ensure proper communication / review of requirements and integration.Determines infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility DESIGN/DEVELOP: Analyzes, designs, develops, and documents systems to meet business requirementsCoordinates design of subsystems and integration with larger systems.May coordinate development activities with other groups. MAINTENANCE: Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.Assists in establishing requirements, methods and procedures for routine operational processes. ADMINISTRATION: Installs, configures, and maintains system hardware and software components.Maintains tracking and configuration documentation and plansValidates configurations PERFORMANCE MONITORING: Ensures performance meets the present and future needs of the business.Forecasts utilization patterns and identifies modifications or upgrades.Recommends changes/enhancements for improved systems availability TESTING: Designs, plans and leads testing efforts and coordinates feedback of test results.Develops cases test files.Conducts testing to ensure requirements are met CONTINUOUS IMPROVEMENTS: Recommends performance metrics.Analyzes operational metrics to understand performance and to ensure success in process improvements PRODUCTION SUPPORT: Provides Level 3 production support.Diagnoses escalated problems or escalates, when needed.Investigates alternative methods to expedite problem resolution.Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems.Reviews checklists and scripts. SECURITY: Makes recommendations to improve security and participates in investigations as needed.Adheres to security requirements BUSINESS CONTINUITY: May participate in the implementation of contingency plans including reliable backup and restore procedures.Participate in the identification of vulnerabilities and their mitigation.Verifies that system backups run successfully. POLICIES, PROCEDURES, AND STANDARDS: Supports and helps establish systems environment standards.Works with auditors, security groups, and data owners to make sure of governance, regulations, and compliance to policies and procedures.Defines procedures for user access to systems environment.Maintains system operating procedures and documentation. SERVICE LEVEL AGREEMENTS (SLAs): Assists in developing SLA's. DOCUMENTATION/USER GUIDES: Documents new or modified functions, modules, test activities/results and other areas such as error handling and backup/recovery procedures.Ensures all documentation is delivered according to specified guidelines and on selected media.Proofreads documents for accuracy. COMMUNICATIONS/CONSULTATION: Supports and participates in the formal reporting of project status. COACHING/MENTORING: Provides coaching and guidance to team members. RESEARCH/EVALUATION: Evaluates future technologies and makes recommendations. QUALIFICATIONS: Bachelor's degree or technical institute degree/certificate or equivalent work experienceRequires at least 5+ years administering servers in an enterprise environmentRequires at least 5+ years of experience designing, configuring, and deploying server hardwareTypically requires 5-7 years of relevant information technology work experience.Willingness and ability to travel domestically and internationallyMinimum two (2) years of experience with Azure IaaS, PaaSMinimum two (2) years of Microsoft 365 and Azure tenant administration/global scopeMicrosoft Azure relevant certifications (e.g., AZ104, AZ500, AZ800) GOOD-TO-HAVE: ITIL v3 or v4 certificationsMCP, MCITP, MCSA, MCSE, VCPMicrosoft Windows Server 2016, 2019, and 2022Proven project management skills.Strong background in networking protocols and functions.System analysis and troubleshooting skillsStrong oral and written communication skills.Experience working with AWS and/or Azure cloud platform technologiesExperience with identity management, role-based access controls, privilege identity management, and a deep understanding of core security concepts and processes as they relate to securing cloud technologiesExperience writing Python and Windows PowerShellExperience in Azure or AWS management.Experience managing advanced Hypervisor/VMWare clusters.Experience managing a Cloud infrastructureExperience with OS security involving Active Directory, Windows networking, Group Policies, DNS, PKI & CertificatesExperience with backup system architectures.Experience with integration of systems.Experience working with some SysOps/DevOps/Automation technologies.Experience in Containerization – Dockers and Kubernetes Applicant Types Accepted: Local and International Applicants (IA's) Accepted

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