With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories!
Key Responsibilities: Systems Engineers are responsible for maintaining, monitoring, and supporting systems in a global environment. They develop secure and highly available global computing platforms, working on multiple projects as a team member or an advisor on projects that have system-wide impact and integrate across the organization. They perform troubleshooting for complex hardware, software or network problems.
Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise's systems operating environment. They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.
Individuals in this role design and build the systems infrastructure hosted on a multi-cloud platform to meet business requirements, which include servers, storage, backups, and automation. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user IDs and passwords to authorize systems access. Other responsibilities include providing operations support 24 hours per day, 7 days per week to maintain reliable and available infrastructure systems. They analyze alerts, diagnose system failures, take corrective action, and document findings and resolutions. Systems Engineers implement and monitor system backup and restore processes, including performing disaster recovery tests.
System Engineers use good communication skills and must be able to engage effectively with system users and technical colleagues at all levels of the organization. Employees in this role demonstrate leadership competencies by directing project planning, consulting on complex technical solutions, and collaborating across all functional areas of the enterprise. Engineers possess a strong customer service orientation, ensuring all requests and problems are resolved professionally. They lead others during incidents, share their expertise with team members, and provide individual training.
MAJOR RESPONSIBILITIES: PROJECT PLANNING: Leads or consults in short- and long-term project planning efforts with team members, clients and other IT groups.Documents discussion and agreements.BUSINESS REQUIREMENTS: Works with business analysts and clients to understand business needs.TECHNICAL REQUIREMENTS: Determines requirements impact on existing architecture, work processes and systems.Works with impacted areas to ensure proper communication / review of requirements and integration.Determines infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.DESIGN/DEVELOP: Analyzes, designs, develops, and documents systems to meet business requirements.Coordinates design of subsystems and integration with larger systems.MAINTENANCE: Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.ADMINISTRATION: Installs, configures, and maintains system hardware and software components.Maintains tracking and configuration documentation and plans.PERFORMANCE MONITORING: Ensures performance meets the present and future needs of the business.Forecasts utilization patterns and identifies modifications or upgrades.TESTING: Designs, plans and leads testing efforts and coordinates feedback of test results.CONTINUOUS IMPROVEMENTS: Recommends performance metrics.PRODUCTION SUPPORT: Diagnoses escalated problems or escalates, when needed.Investigates alternative methods to expedite problem resolution.SECURITY: Makes recommendations to improve security and participates in investigations as needed.BUSINESS CONTINUITY: May participate in the implementation of contingency plans including reliable backup and restore procedures.QUALIFICATIONS: Bachelor's degree or technical institute degree/certificate or equivalent work experience.Requires at least 5+ years administering servers in an enterprise environment.Willingness and ability to travel domestically and internationally.Minimum two (2) years of experience with Azure IaaS, PaaS.Microsoft Azure relevant certifications (e.g., AZ104, AZ500, AZ800).GOOD-TO-HAVE: ITIL v3 or v4 certifications.Strong oral and written communication skills.Experience working with AWS and/or Azure cloud platform technologies.Applicant Types Accepted: Local and International Applicants (IA's) Accepted.
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