THIS IS FOR DAVAO RESIDENTS ONLY
**Responsibilities**:
- Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Incident Management:
- Resolve routine in-scope technical incidents independently.
- Work with team members to resolve more complex incidents.
Change Management/ Implementation:
- Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.
Patch and Security Management:
Configuration Management:
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design:
Quality:
- Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
Project Management:
- Participate in customer and internal projects, including transformation.
- Customer Relationship Management:
- Set expectations with customers and/or internal businesses/end users within defined parameters.
Teamwork:
- Work as part of a team, which may be virtual and/or global.
Education and Experience Required:
- Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- May hold entry-level certification(s) in work field.
- Typically 0-2 years of relevant experience.
Knowledge and Skills:
Typical skills include:
- (developing) understanding of technology in direct responsibility.
- (developing) General understanding of related technologies.
- (developing) Customer Service.
- (developing) Project Management
**Salary**: Php20,000.00 - Php25,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Flexible schedule
- Flextime
- Health insurance
- Opportunities for promotion
- Pay raise
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
COVID-19 considerations:
We are currently on a work from home setup until further notice
Ability to commute/relocate:
- Davao: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (required)