**Job Title: Support Specialist - Work from Home**
**Company: First Circle**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Deadline to Apply: ******** **
**About Us:**
First Circle is committed to redefining financial access for small and medium-sized enterprises (SMEs) through innovative financial solutions. Our work culture emphasizes collaboration, inclusion, and a commitment to excellence. We value our team members and treat them like extended family, fostering an environment that encourages personal and professional growth.
**Job Overview:**
As a Support Specialist, you will play a crucial role in ensuring our clients receive exceptional service. This position is ideal for a driven and confident individual who loves working collaboratively and possesses strong emotional intelligence. You will act as a vital point of contact for our clients, providing timely and effective support in alignment with First Circle's values.
**Key Responsibilities:**
1. **Customer Support:**
- Respond promptly to client inquiries via phone, email, and chat while maintaining high standards of service.
- Diagnose and resolve client issues concerning our financial products and services.
- Document support interactions and maintain accurate records in our CRM system.
2. **Problem Solving:**
- Collaborate with cross-functional teams to address and resolve escalated issues effectively.
- Analyze client feedback and provide insights to identify areas for product and service improvement.
- Participate in creating FAQs and knowledge base articles to enhance self-service support.
3. **Client Education:**
- Educate clients on the effective use of our products, services, and resources.
- Conduct follow-up outreach to ensure client satisfaction and optimize their experience with our offerings.
- Assist in onboarding new clients by providing them with relevant resources and guidance.
4. **Team Collaboration:**
- Work closely with team members to foster a supportive collaborative environment.
- Attend team meetings, sharing insights and feedback to improve team performance.
- Collaborate on initiatives to streamline processes and enhance overall customer experience.
5. **Continuous Improvement:**
- Stay informed about industry trends, emerging technologies, and best practices in customer support.
- Engage in training and professional development opportunities to enhance skills and knowledge.
- Contribute to a culture of continuous improvement by identifying inefficiencies and proposing solutions.
**Requirements:**
- **Experience:**
- Minimum 2 years of experience in customer support or a related field, preferably within the financial services industry.
- **Education:**
- Bachelor's degree in a relevant field or equivalent work experience.
- **Skills:**
- Proficient in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills in English.
- **Personality Traits:**
- Driven: A strong desire to achieve results and go the extra mile for clients.
- Confident: Ability to communicate assertively and advocate for clients and team members.
- **Soft Skills:**
- Teamwork: Proven ability to work collaboratively and effectively in a team-oriented environment.
- Emotional Intelligence: Skilled in understanding and managing your own emotions and empathizing with others to build strong relationships.
**Benefits:**
- **Travel Opportunities:** Experience work-related travel to enhance professional development and collaboration.
- **Paid Time Off (PTO):** Enjoy flexible time-off policies that promote work-life balance.
- **Visa Sponsorship:** Opportunities for international team members to receive visa sponsorship for work abroad.
**Working Environment:**
At First Circle, we believe in building strong connections and treating colleagues like extended family. Our work-from-home infrastructure supports flexibility and collaboration, fostering a culture where everyone can thrive.
**Equal Opportunity Statement:**
First Circle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
If you're passionate about customer support and want to be part of a dynamic team, we encourage you to apply by the deadline of September 28, 2024. Join us in our mission to provide innovative financial solutions for SMEs!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
