Support Specialist - Remote Work

Job Description:

MetroMart is seeking a Support Specialist to join our dynamic team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home. As a Support Specialist, you will play a crucial role in providing exceptional customer service to our clients.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve customer issues with patience and empathy
- Collaborate with other team members to ensure a seamless customer experience
- Document customer interactions and feedback for future reference
- Assist with research and data analysis to improve customer support processes
- Stay up-to-date on product knowledge and industry trends to better assist customers
- Provide feedback to the management team on ways to improve customer satisfaction

Requirements:
- Minimum of 2 years of experience in a customer support role
- Adaptable and energetic personality traits
- Strong decision-making and research skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and customer support software
- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:
- Free accommodation for remote work
- Company-provided equipment
- Relocation allowance for eligible candidates

Working Environment:
At MetroMart, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is dedicated to providing the best possible support to our customers while fostering a collaborative and inclusive work environment.

Deadline to Apply:
Please submit your application by September 9, 2024.

Equal Opportunity Statement:
MetroMart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.