**Job Title:** Support Specialist - Remote Work
**Company:** Plentina
**Location:** Caloocan, NCR, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Plentina, a dynamic and innovative company, is seeking a dedicated and proactive Support Specialist to join our remote team. This part-time role plays a crucial part in ensuring high-quality support and service to our users, providing effective solutions to their inquiries and contributing positively to their overall experience with our products and services. If you are passionate about problem-solving, possess excellent communication skills, and thrive in a fast-paced and flexible environment, we would love to hear from you.
**Responsibilities:**
- **Customer Support & Service:**
- Respond promptly and effectively to customer inquiries through various channels (email, chat, etc.) while maintaining a high level of professionalism.
- Provide detailed product information and troubleshoot issues as they arise.
- Guide customers through step-by-step solutions, ensuring a comprehensive understanding of processes and policies.
- **Documentation & Reporting:**
- Maintain accurate records of customer interactions and issues within the customer relationship management (CRM) system.
- Identify trends in customer inquiries and provide feedback to improve service delivery and product offerings.
- Develop and update support documentation, FAQs, and knowledge base articles to enhance the customer experience.
- **Problem-Solving & Decision-Making:**
- Analyze customer feedback and recurring issues to implement effective solutions promptly.
- Make independent decisions when dealing with complex customer issues, ensuring alignment with company policies and best practices.
- **Collaboration & Communication:**
- Work collaboratively with cross-functional teams to escalate and resolve issues as needed.
- Participate in team meetings and contribute ideas for service improvement and innovation.
- **Research & Adaptability:**
- Stay up-to-date with product developments and industry trends to provide informed support to customers.
- Adapt quickly to changes in processes or technologies and support peers in navigating these adjustments.
- **Continuous Improvement:**
- Seek opportunities for personal and professional development to enhance skills and knowledge related to customer support.
- Encourage a culture of feedback and iterative improvement by suggesting enhancements to workflow or support strategies.
**Requirements:**
- **Experience:**
- Minimum of 3 years in a customer support role, preferably within a technology or finance sector.
- **Education:**
- Bachelor's degree in a relevant field, or equivalent work experience.
- **Technical Skills:**
- Proficiency in CRM tools and customer support software.
- Basic understanding of troubleshooting techniques and ability to learn new technologies quickly.
- **Personality Traits:**
- **Independent:** Ability to work autonomously while managing priorities effectively in a remote environment.
- **Resilient:** Capable of maintaining a positive attitude and composure in challenging situations.
- **Soft Skills:**
- Strong **decision-making** skills to assess the best course of action in real-time.
- Excellent **research** skills to find solutions efficiently and effectively.
**Benefits:**
- Paid sick leave
- Free food (when applicable)
- Life insurance
**Working Environment:**
Plentina offers a flexible work environment that embraces change with speed and efficiency. Our culture encourages independence, innovation, and collaboration among team members.
**Application Deadline:**
Please submit your application by **October 5, 2024**.
**Equal Opportunity Statement:**
Plentina is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals without regard to race, gender, disability, sexual orientation, age, or any other characteristic.
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If you are ready to be part of our team and make a difference for our customers, please apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
