**Job Title:** Support Specialist
**Company:** Great Deals E-commerce Corporation
**Location:** Taguig, NCR, PH
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Great Deals E-commerce Corporation is seeking a dedicated and passionate Support Specialist to join our dynamic team. The ideal candidate will play a crucial role in enhancing our customer experience by providing exceptional support to our clients. This part-time position offers an exciting opportunity to work in a collaborative environment where respect and teamwork are paramount.
**Key Responsibilities:**
- **Customer Support:**
- Address customer inquiries and issues via phone, email, and chat, ensuring timely and accurate responses.
- Guide customers through our e-commerce platform, assisting with order placements, payment processing, and product information.
- Resolve customer complaints efficiently and effectively, aiming for first-contact resolution whenever possible.
- **Product Knowledge:**
- Maintain an in-depth understanding of the products and services offered by Great Deals E-commerce Corporation.
- Stay up-to-date with product offerings, promotions, and changes to provide accurate information to customers.
- **Monitoring and Reporting:**
- Track and analyze customer support metrics to identify trends and areas for improvement.
- Prepare regular reports on customer feedback and issues to inform team strategies and enhance services.
- **Collaboration:**
- Work closely with the operations and sales teams to address customer concerns and improve overall service delivery.
- Participate in team meetings to discuss strategies for enhancing the customer experience.
- **Documentation:**
- Create and maintain support documentation including FAQs, user guides, and troubleshooting tips, ensuring customers have access to self-service options.
- **Training and Development:**
- Assist in onboarding and training new support staff, sharing best practices and operational procedures.
- Continuously seek opportunities for personal and professional growth, participating in relevant training sessions.
**Requirements:**
- **Experience:**
- Minimum of 3 years in a customer support or related role, preferably in an e-commerce environment.
- **Education:**
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- **Technical Skills:**
- Proficiency in customer support software, CRM systems, and MS Office Suite.
- Basic understanding of e-commerce platforms and online payment systems.
- **Personality Traits:**
- Dedicated: Demonstrates commitment to duties and goals, readily goes above and beyond to satisfy customer needs.
- Passionate: Exhibits genuine enthusiasm for customer service and product knowledge, creating a positive environment for both customers and coworkers.
- **Soft Skills:**
- Planning: Capable of organizing work efficiently, managing time effectively, and prioritizing tasks to meet deadlines.
- Persuasion: Skilled in influencing customer decisions, encouraging loyal patronage and fostering brand loyalty.
**Benefits:**
- Travel opportunities to participate in workshops or training events.
- Company equipment provided for work-related tasks.
- Retirement plan to help you secure your financial future.
**Working Environment:**
At Great Deals E-commerce Corporation, we strive for a harmonious workplace where collaboration and respect prevail. Our team is committed to fostering a positive and inclusive atmosphere that encourages professional growth and personal fulfillment.
**Deadline to Apply:**
All applications must be submitted by **October 14, 2024**.
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**Equal Opportunity Statement:**
Great Deals E-commerce Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
