**Job Title:** Support Specialist
**Company:** AllCare
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
AllCare is seeking a dedicated and detail-oriented Support Specialist to join our team in Cebu. As a Support Specialist, you will play a crucial role in enhancing our customer experience and ensuring operational efficiency within our organization. This part-time position is perfect for individuals looking to gain experience in a dynamic work environment while showcasing their strong people and project management skills.
**Key Responsibilities:**
1. **Customer Support:**
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services and assist customers in resolving their issues and concerns.
- Maintain a high level of customer satisfaction through effective communication and relationship management.
2. **Issue Resolution:**
- Analyze customer issues and provide solutions or escalate them to the appropriate department when necessary.
- Document all customer interactions and ensure that follow-ups are conducted as needed.
- Develop and maintain a knowledge base of common customer issues and resolutions.
3. **Operational Support:**
- Assist in the implementation of projects aimed at enhancing operational efficiency and improving customer experience.
- Collaborate with team members to identify areas for process improvement and provide feedback to management.
- Support the onboarding process for new team members and assist in training initiatives.
4. **Reporting and Documentation:**
- Maintain accurate records of customer interactions and resolutions in our Customer Relationship Management (CRM) system.
- Compile reports on customer feedback, common issues, and trends to help guide decision-making processes.
- Support the preparation of documentation for internal and external stakeholders.
5. **Continuous Learning:**
- Stay updated on industry trends and changes to provide the most current and accurate assistance to customers.
- Participate in regular training sessions to enhance your skills and knowledge of our products and services.
- Engage in self-directed learning to adapt to the evolving needs of the business and our customers.
**Requirements:**
- **Education:** A bachelor's degree or equivalent experience is preferred.
- **Experience:** At least 1 year of experience in a customer support or related role.
- **Personality Traits:**
- **Reliable:** Must be dependable, punctual, and consistently deliver high-quality work.
- **Resilient:** Ability to manage stress and adapt to changing situations effectively.
- **Soft Skills:**
- Strong **people management** skills, with the ability to interact positively with a diverse range of customers and coworkers.
- Excellent **project management** skills, demonstrating the ability to prioritize tasks effectively and manage time efficiently.
- **Technical Proficiency:** Familiarity with CRM software and other communication tools is a plus.
**Benefits:**
- Travel & spending expenses reimbursement.
- Retirement plan options to secure your financial future.
- Opportunities for training and professional development to enhance your skillset and career growth.
**Working Environment:**
At AllCare, we foster a culture of continuous learning and adaptability. Our team is dedicated to staying ahead in a rapidly changing world, and we encourage our Support Specialists to embrace an open mindset in exploring new ideas and methods for delivering exceptional service.
**Deadline to Apply:** October 10, 2024
**Equal Opportunity Statement:**
AllCare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
