Support Officer - Remote Work

Job Description:

Zalora Philippines is seeking a part-time Support Officer to join our team in Davao City. As a Support Officer, you will be responsible for providing remote assistance to customers, resolving issues, and ensuring a positive customer experience. This role requires a confident and passionate individual with excellent communication skills and the ability to think critically and adapt to different situations.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve customer issues with products or services
- Provide product information and recommendations to customers
- Process orders, returns, and exchanges
- Collaborate with other team members to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on company policies and procedures

Requirements:
- 3 years of experience in customer service or a related field
- Confident and passionate attitude towards customer service
- Strong adaptability and critical thinking skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and customer service software
- High school diploma or equivalent

Benefits:
- Travel and spending expenses covered
- Retirement plan
- Company-provided equipment for remote work

Working Environment:
At Zalora Philippines, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to Apply:
September 6, 2024

Equal Opportunity Statement:
Zalora Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.