**Job Title: Support Officer**
**Company: Converge ICT Solutions Inc.**
**Location: Taguig, NCR, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
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**Company Overview:**
Converge ICT Solutions Inc. is a leading provider of high-speed internet and innovative ICT solutions in the Philippines. We are dedicated to bridging the digital divide and providing our customers with the best service possible. Our culture is built on collaboration, continuously striving for excellence, and upholding high standards in every endeavor. We are currently looking for a dedicated Support Officer to assist our team.
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**Job Summary:**
As a Support Officer at Converge ICT Solutions Inc., you will be an integral part of ensuring our clients receive exceptional support and service. Your primary responsibilities will revolve around providing assistance, resolving client issues, and maintaining a positive company image. This part-time position requires a resilient, resourceful, and adaptable individual who possesses excellent presentation skills and the ability to thrive in a dynamic environment.
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**Key Responsibilities:**
- Provide high-quality customer support through various channels (email, phone, chat) to ensure client satisfaction.
- Identify, troubleshoot, and escalate issues to appropriate departments while following up until resolution.
- Maintain comprehensive documentation of client interactions, issues, and resolutions.
- Assist in the training of new staff members on support protocols and procedures.
- Collaborate closely with various departments to improve service delivery processes and address client concerns.
- Develop and present engaging presentations to clients to convey solutions and updates in a clear and effective manner.
- Monitor and analyze customer feedback to identify improvement areas and enhance service quality.
- Stay updated with industry trends and participate in ongoing training to develop knowledge of Converge ICT Solutions' offerings.
- Contribute to team efforts by assisting in special projects and tasks as assigned.
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**Requirements:**
- Bachelor's degree in a relevant field (Communications, Business Administration, Information Technology, or similar).
- A minimum of 4 years of experience in a customer support or related role.
- Proven ability to handle multiple tasks and work under pressure while maintaining attention to detail.
- Strong resilience and resourcefulness to navigate challenges and find effective solutions quickly.
- Excellent presentation skills and the ability to communicate complex information clearly.
- Demonstrated adaptability to changing environments and schedules.
- Proficient in using customer support software, ticketing systems, and Microsoft Office Suite.
- A positive attitude with a strong commitment to delivering exceptional service.
- Willingness to learn and grow within the company.
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**Benefits:**
- Medical coverage for the employee.
- Reimbursement for travel and other associated expenses.
- Comprehensive dental insurance.
- Opportunity for professional development and growth within a dynamic organization.
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**Working Environment:**
At Converge ICT Solutions Inc., we foster an environment that encourages excellence and upholds high standards in all areas of service. Our culture is collaborative and client-focused, merging the talents and skills of our team members to achieve outstanding results.
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**Deadline to Apply:**
Interested candidates should submit their applications by **September 20, 2024**.
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**Equal Opportunity Statement:**
Converge ICT Solutions Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
