**Job Title:** Support Manager
**Company:** Universal Robina Corporation
**Location:** Antipolo, Calabarzon, PH
**Job Type:** Part-Time
**Seniority Level:** Mid-to-Senior Level
**Years of Experience:** 7
**About Us:**
Universal Robina Corporation (URC) is one of the leading food and beverage companies in the Philippines, dedicated to providing high-quality products while promoting sustainable practices. Our goal is to innovate and drive growth while ensuring the well-being of our employees, customers, and partners.
**Job Description:**
We are seeking an experienced and dedicated Support Manager to join our dynamic team in Antipolo. The successful candidate will be a pivotal figure, working closely with various departments to ensure operational excellence and customer satisfaction. The Support Manager will be responsible for overseeing support functions, implementing strategies, and fostering a culture of entrepreneurial thinking.
**Key Responsibilities:**
- **Team Leadership:** Lead and mentor a diverse support team, providing guidance to ensure high performance. Foster a collaborative atmosphere that empowers team members to take ownership of their roles.
- **Operational Oversight:** Manage day-to-day operations of the support department, ensuring alignment with corporate goals and KPIs. Streamline processes to enhance efficiency and customer service delivery.
- **Customer Engagement:** Directly engage with customers to address inquiries, complaints, and feedback. Develop and implement solutions that enhance customer satisfaction and loyalty.
- **Strategic Planning:** Collaborate with upper management to devise and implement support strategies that drive customer retention and revenue growth.
- **Data Analysis:** Analyze customer data and support metrics to identify trends, areas for improvement, and development opportunities. Prepare reports for senior management to inform decision-making.
- **Cross-Departmental Collaboration:** Work closely with marketing, sales, and product development teams to ensure cohesive messaging and product offerings that meet customer needs.
- **Training and Development:** Identify training needs and facilitate professional development programs for support staff to improve skills and knowledge.
- **Quality Assurance:** Establish quality assurance measures and best practices for support operations to ensure consistent service standards.
- **Crisis Management:** Quickly respond to escalated issues, utilizing problem-solving skills and expertise to turn challenges into opportunities.
- **Resource Management:** Oversee resource allocation, budgets, and tools necessary for the support department to operate effectively.
**Requirements:**
- **Experience:** A minimum of 7 years of experience in a support or management role, preferably within a fast-paced environment.
- **Educational Background:** Bachelor's degree in Business Administration, Management, or a related field. An MBA or advanced degree is a plus.
- **Technical Skills:** Proficiency in support software tools and CRM systems. Familiarity with data analysis tools is highly desirable.
- **Personality Traits:**
- Confident in decision-making and able to provide clear direction to team members.
- Motivated to drive results and inspire others to achieve their best.
- **Soft Skills:**
- Strong decision-making capabilities, with the ability to analyze situations critically and make informed choices.
- Adaptable to changing environments and capable of managing multiple priorities effectively.
**Benefits:**
- Paid sick leave
- Relocation allowance
- Retirement plan
**Working Environment:**
At Universal Robina Corporation, we cultivate an environment where employees are encouraged to think and act like entrepreneurs. We value innovation and initiative, promoting a workplace that fosters creativity and collaboration.
**Application Deadline:**
Please submit your application by October 4, 2024.
**Equal Opportunity Statement:**
Universal Robina Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates regardless of gender, age, race, disabilities, or sexual orientation.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
