Support Engineer - Us Hours

We are expanding and seeking a skilled Technical Support Engineer to join our global Support team. This role involves working night shifts to support our US customers and collaborating with global teams to resolve complex technical issues and manage the company's Cloud deployments. Responsibilities
Own customers and cloud technical issues.
Conduct research, diagnose, troubleshoot, and propose solutions for customer issues
Handle escalations and collaborate with R&D and product managers to resolve issues promptly
Document solutions and maintain knowledge base using best practices and formats
Qualification

Minimum 3-5 years of experience in enterprise technical support or similar roles
Advanced Linux skills with at least 3 years of hands-on experience
Proficiency with SQL and databases (Oracle, MSSQL, MySQL)
Experience in troubleshooting and log analysis
Availability for on-call duties
Excellent written and verbal communication skills in English
Strong problem-solving abilities and ability to work independently and within a team

Nice to have
Bachelor's degree, engineering certification, or equivalent professional training in software-related fields
Proficiency in Java, JavaScript, or database-related troubleshooting
Familiarity with Web Application Servers (Tomcat, WebSphere, JBoss)
Experience with scripting languages like Python or Bash
Knowledge of Cloud Web Services (AWS, Azure, GCP) and containerization tools like Docker/Kubernetes
About The Financial Services.

Serves over 120 banks and financial institutions across 30 global markets. See how your bank can harness the power of AI to engage customers and increase revenue with financial data-driven personalized customer engagement, PFM, and money management platform.