Support & Deployment Engineer - Cebu

The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:

Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise. Setup and maintain project hardware and software based on established procedures and specifications. Maintain technical documents and specifications of infrastructure and customer details. Monitor systems using monitoring tools and provide support, recommendation, and resolution on issues. Identify, investigate, troubleshoot, resolve, and document client and system issues. Properly escalate issues to appropriate internal teams (e.g., System Engineers, Developers). Prioritize, maintain, track, and document multiple issues and tickets at one time. Assist with the deployment and enhancement of support and deployment standards and procedures. Qualifications: Graduate of Computer Engineering, Electronics and Communications Engineering, or related course. At least 1 year of work experience in providing client-facing support or in the related field is preferred. Basic knowledge of Windows, Linux, JIRA. Knowledge of Ansible, Shell, Powershell, AWS, Azure is a plus. Excellent problem-solving skills. Excellent interpersonal skills. Excellent customer service skills. Works well individually or in a group. Good written and verbal communication skills. Strong organization skills. Works well under pressure and time constraints. Able to work on flexible, shifting work schedules as needed (Night, weekend, and holidays). Willing to be on-call for support cases (Night, weekend, and holidays). Hiring Condition: Successful completion of background checking will be required as a condition of hire.

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