Support Consultant

Details of the offer

Qualifications
A. Candidate must possess a Bachelor's Degree in Information Technology, Accountancy or equivalent.
B. At least 1 year of working experience in handling ERP system is a must.
C. Knowledge in Accounting is a must.
D. Experience in providing first level support via phone, email and online is a plus.
E. Excellent verbal and written communication skills

Job Description
1. Respond to client inquiries and issues related to the supported application software (ERP Financial/Procurement/Sales or HCMS/Payroll).
2. Troubleshoot problems, analyze system logs, and diagnose technical issues to identify and implement effective solutions.
3. Ability to work independently, and as part of a team, with potentially multiple assignments
4. Analyze complex ideas or proposals and build a range of meaningful recommendations.
5. Serve as a primary point of contact for clients, maintaining regular communication to understand their ongoing needs and identify opportunities for improvement.
6. Track and monitor the progress of issue resolution, ensuring timely updates to clients on the status and expected resolutions.
7. Continuously seek opportunities to enhance processes, tools, and customer experience.
8. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
9. Uphold the firm's code of ethics and business conduct.


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

Iam Analyst (Identity Access Management)

• Okta Experience/Certification • Overall IAM Activities – Access Management Okta troubleshooting, Ticket Operations, Provisioning Working Conditions: • Hyb...


Recruiterph - National Capital Region

Published a month ago

Python Diango Developer

Responsibilities: • Design, develop, maintain, and enhance system. • Troubleshoot production errors and supports system testing. • Maintain, evolve, and impr...


Recruiterph - National Capital Region

Published a month ago

Systems Administrator (Pasig)

bachelor's degree in computer science or information technology or equivalent course. 1-2 years experience in Web/system development or Server/IT administrat...


Dempsey - National Capital Region

Published a month ago

Business System Support (Makati)

• Bachelor's Degree in Industrial Engineering, Business Administration, or Computer Science • Minimum of 1-2 years of work experience in any business operati...


Dempsey - National Capital Region

Published a month ago

Built at: 2024-12-25T18:07:11.734Z