**Job Title:** Support Associate
**Company:** Phoenix Petroleum Philippines
**Location:** Taguig, NCR, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Phoenix Petroleum Philippines is seeking a dedicated and motivated Support Associate to join our dynamic team in Taguig. This entry-level part-time position is ideal for individuals who are eager to learn and grow in a fast-paced environment while providing exceptional support to our customers and internal teams.
As a Support Associate, you will play a crucial role in ensuring that our customers receive outstanding service, assisting them with their inquiries, and contributing to the overall operational efficiency of the company. This position offers an opportunity to gain hands-on experience in the petroleum industry while fostering a collaborative work environment that emphasizes diversity and inclusion.
**Key Responsibilities:**
1. **Customer Support:**
- Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.
- Provide accurate information regarding our products, services, and company policies.
- Assist customers with order placements, account inquiries, and service-related issues.
- Ensure customer satisfaction by addressing concerns and resolving complaints effectively.
2. **Administrative Support:**
- Assist with data entry and maintenance of customer records in the company database.
- Prepare reports and documentation as needed for team meetings and performance analysis.
- Support the team with scheduling appointments and managing timelines for various projects.
3. **Collaboration and Teamwork:**
- Work closely with other associates and departments to deliver a seamless customer experience.
- Participate in team meetings and contribute ideas for process improvement and service enhancement.
- Provide feedback to management on customer trends and recurring issues to help improve services.
4. **Training and Development:**
- Engage in ongoing training sessions to stay informed about product updates and industry trends.
- Take part in workshops and seminars to enhance personal and professional development.
5. **Operational Support:**
- Assist in inventory management by keeping track of stock levels and notifying the team of any discrepancies.
- Support promotional events and campaigns as directed by management.
**Requirements:**
- **Education:** High school diploma or equivalent; pursuing further education in a relevant field is a plus.
- **Experience:** No previous experience required; entry-level candidates are encouraged to apply.
- **Personality Traits:**
- Driven: Demonstrated motivation to excel in your role and contribute to the team's success.
- Reliable: Consistently follow through on commitments and maintain a strong attendance record.
- **Soft Skills:**
- Emotional Intelligence: Ability to understand and manage your emotions and those of others, fostering positive interactions.
- Cooperation: Strong team player with the ability to collaborate effectively and support colleagues in achieving shared goals.
**Benefits:**
- Parental Leave
- Disability Insurance
- Gym Membership to promote health and wellness
**Working Environment:**
At Phoenix Petroleum Philippines, we prioritize diversity and inclusion, creating a culture that promotes belonging. We believe that a diverse workforce drives innovation and success. We welcome applicants of all backgrounds and identities.
**How to Apply:**
Please submit your resume and cover letter outlining your interest in the Support Associate position by September 19, 2024.
**Equal Opportunity Statement:**
Phoenix Petroleum Philippines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
