Be our next Support and Operation Specialist!
Ready to take your career to new heights? We're looking for exceptional talent to join our forward-thinking team! If you're a motivated self-starter who thrives in a collaborative environment, we want to hear from you. Apply now to be part of an innovative company that values your skills and rewards your hard work! About our company:
We are a family whose primary focus is helping some of the world's most innovative startups scale. With four offices across the globe, our mission is to help rapidly growing businesses by creating a new type of outsourcing firm. One that prides itself on partnerships instead of being a service provider. Not only do we spend dozens of extra hours curating the employees on our teams to ensure the best cultural fit, but we also invest time and resources in training across verticals to help spur new ideas and build innovative processes and technology to ensure we're as efficient and creative as possible for our partners.
There are no dead-end jobs as we are always learning and growing in our professional endeavors. Every member of the team comes in each day with a creative mindset. We ask ourselves, "How can we do what we do better? Let's turn the tables and think about how we can approach this issue differently." With this mindset, we've become the fastest growing outsource firm for high growth companies in the U.S. We truly believe that helping startups build better and more efficient businesses helps push society forward.
We are a fair and equal opportunity employer everywhere we operate and are committed to providing the training and experience that will enable our staff to propel their careers to the next level. Position Summary: The Product Support and Operations Specialist is crucial in providing exceptional support to partners who utilize our technology to power mobility and transportation networks. This customer-facing position focuses on building strong connections between our partners and our Product & Engineering Team, ensuring they can maximize the benefits of our technology and enhance their overall experience. It is an excellent opportunity for individuals interested in pursuing a career in product support, operations, or business development within the transportation industry. Position Responsibilities: Develop a deep understanding of technology, use cases, and best practices to address and resolve partners' issues effectively. Prioritize operational matters and provide efficient, technical, specific, and strategic responses to partner inquiries. Collaborate with Operations, Product, and Engineering teams to identify, report, and resolve product issues while identifying opportunities for improvement. Cultivate strong relationships with partners, acting as a trusted advisor and consistently delivering outstanding support. Position Selection Criteria: Personal Competencies: Ability to manage multiple tasks simultaneously and take ownership of responsibilities. Meticulous attention to detail and a vigilant approach to problem-solving. Strong process-oriented mindset, coupled with exceptional analytical and organizational skills. Demonstrated the ability to think creatively and seek innovative solutions, challenging the status quo. Excellent communication skills with a keen sense of appropriateness and tone. Technical Qualifications: Minimum of 1-3 years of work experience.
