**CLIENT**
Our client is a global biotechnology company.
**JOB DESCRIPTION**
- Is responsible for identifying system opportunities for improvement related to customer care, supply chain, tenders or service administration
- Overall process owner and approver on process improvements for Supply Chain Management and Customer Care
Operation as well Shared Services Management
- Conducts Regular Process Reviews and Process Checks for Country Specific Customer Care Processes and identify best practices for standardization
- Streamline Instrumentations APAC and Demopool Asia (QBS SCM) process
- Top level escalation for local business partners and stakeholders for QBS APAC SCMCC Shared Services
- Main Point of Contact for SCM and Order to Cash Activity transitions
- Drives discussions and collaboration with Local Business Partners and Stakeholders on improvements for QBS APAC and SCM Functions
- Leads data gathering and analytics on Supply Chain and Customer Care scope of operations
- Publish reports to local business partners and stakeholders to present QBS Shared Service operations and systems
performance and derive process improvements
- Owns Reporting analytics process supporting QBS APAC SCMCC Teams
- Keeps abreast on latest Supply Chain and Customer Care processes, innovations, strategies, regulations and applies these in his/her current departmental scope
- Reviews Master Control documents and ensure these are up to date and complete.
- Manages UPS SG 3PL Performance for APAC Instrumentations shipments and aligns shipping processes with
Instrumentations Leads and counterparts in the other regions
- Drives local hub replenishments of Instrumentations and Spares in UPS Singapore
- Manages MNX Singapore 3PL Performance for Demopool Loans and Evaluation
**JOB QUALIFICATION**
Minimum 8 years of supply chain and customer care operations experience in a shared service environment of
a multinational organization setup to support Asia Pacific region
Strong people management, analytical, organization and problem solving skills
Excellent interpersonal and leadership skills with an ability to communicate processes, timelines and schedules
clearly
consistently achieve operational requirements
Proficient in English
Interpersonal skills:
Customer focus with strong leadership skills
Can lead objective-oriented exchange of information and initiate interdisciplinary and international
communication networks within the organizational unit, with international partners on a regular basis
Can conduct expedient, structured and efficient strategic oriented discussions and difficult negotiations in order to achieve the desired results
Communicate in a constructive manner in the event of dispute resolution
Mediates escalated situation
Successfully represents the Company within the scope of technical responsibility both internally and externally
**ACTIVE DATES**
Hiring until July 2021