**CLIENT**Our client is a global biotechnology company.**JOB DESCRIPTION**- Is responsible for identifying system opportunities for improvement related to customer care, supply chain, tenders or service administration- Overall process owner and approver on process improvements for Supply Chain Management and Customer CareOperation as well Shared Services Management- Conducts Regular Process Reviews and Process Checks for Country Specific Customer Care Processes and identify best practices for standardization- Streamline Instrumentations APAC and Demopool Asia (QBS SCM) process- Top level escalation for local business partners and stakeholders for QBS APAC SCMCC Shared Services- Main Point of Contact for SCM and Order to Cash Activity transitions- Drives discussions and collaboration with Local Business Partners and Stakeholders on improvements for QBS APAC and SCM Functions- Leads data gathering and analytics on Supply Chain and Customer Care scope of operations- Publish reports to local business partners and stakeholders to present QBS Shared Service operations and systemsperformance and derive process improvements- Owns Reporting analytics process supporting QBS APAC SCMCC Teams- Keeps abreast on latest Supply Chain and Customer Care processes, innovations, strategies, regulations and applies these in his/her current departmental scope- Reviews Master Control documents and ensure these are up to date and complete.- Manages UPS SG 3PL Performance for APAC Instrumentations shipments and aligns shipping processes withInstrumentations Leads and counterparts in the other regions- Drives local hub replenishments of Instrumentations and Spares in UPS Singapore- Manages MNX Singapore 3PL Performance for Demopool Loans and Evaluation**JOB QUALIFICATION**Minimum 8 years of supply chain and customer care operations experience in a shared service environment ofa multinational organization setup to support Asia Pacific regionStrong people management, analytical, organization and problem solving skillsExcellent interpersonal and leadership skills with an ability to communicate processes, timelines and schedulesclearlyconsistently achieve operational requirementsProficient in EnglishInterpersonal skills:Customer focus with strong leadership skillsCan lead objective-oriented exchange of information and initiate interdisciplinary and internationalcommunication networks within the organizational unit, with international partners on a regular basisCan conduct expedient, structured and efficient strategic oriented discussions and difficult negotiations in order to achieve the desired resultsCommunicate in a constructive manner in the event of dispute resolutionMediates escalated situationSuccessfully represents the Company within the scope of technical responsibility both internally and externally**ACTIVE DATES**Hiring until July 2021
