We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Essential Job Responsibilities: Supervise staff to reflect the Wyndham culture of service. Responsible for coaching, motivating, and developing staff to achieve departmental goals within approved budget. Monitor staff work and track performance to maximize team effectiveness and productivity. Take appropriate corrective disciplinary action as necessary. Implements performance review process. Development of their employees and career development is essential to be successful. (60% time) Oversee resolution of Owner issues to ensure owner satisfaction while minimizing the financial impact to the department. (20% time) Special Projects – Work with other departments to assist them with various projects they might have; help on Committees to set up events and create culture. (15% time) Performs other duties as needed (5% time) Minimum Requirements and Qualifications: Education High school diploma or GED required 2-year Associates Degree required Knowledge and skills Proven track record of meeting and exceeding determined goals and objectives Strong Leadership skills to aid in building a cohesive team as well as developing individuals Strong communication both written and oral Ability to prioritize and focus on critical metrics and tasks Ability to work effectively across departments and regions Detailed oriented, accurate and thorough. Able to work as a team with other contact center supervisors Provides exceptional customer service Ability to read and interpret documents such as guidelines, instructions and manuals Ability to multi-task in a fast-paced work environment Technical Skills Working knowledge of Microsoft Word and Excel Good math aptitude and ability to type 30 wpm Job experience 2 years' Experience in a Service or Contact Center environment required 2 years supervisory/management experience; preferably with a team of 10 employees or greater required Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******** , including the title and location of the position for which you are applying.
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