Supervisor, Collections (Mid Shift) JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Bonifacio Global City, Taguig City, Philippines Corporate 19121 Job Description Why N-able IT doesn't get better than this! N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference! What You'll Do Competencies: Customer focus, taking ownership and responsibility, leading and developing others, managing performance and promoting teamwork, planning and decision-making, business & commercial focus. Negotiation Skills: Proven ability to negotiate effectively and diplomatically with customers to achieve positive outcomes. Reconciliation Skills: Demonstrated experience in reconciling accounts and identifying discrepancies. Problem-Solving: Strong analytical and problem-solving skills with the ability to think strategically and make sound decisions. Resilience: Ability to handle challenging and sensitive situations with resilience and professionalism. Team Player: Collaborative attitude and ability to work effectively as part of a global team. What You'll Bring Advanced knowledge and understanding of billings, collections and credit processing Impeccable written and verbal communication skills required Experience with a large customer base and high transaction volume Ability to work in a fast-paced, open environment and with cross-functional teams At least 3-5 years' commercial credit / collection experience in a high transaction environment is preferred 1-2 years' managing the work of others and building and developing a team Experience using ERP/accounting systems required: NetSuite, SFDC preferred Prior SaaS experience preferred Purple Perks Medical and dental insurance Generous PTO and observed holidays 2 Paid VoluNteer Days per year Employee Stock Purchase Program Pension with company-contribution Weekly lunch allowance, Monthly grab & go onsite pantry allowance Monthly internet allowance De Minimis - monthly allowance FuN-raising opportunities as part of our giving program N-ablite Learning – custom learning experience as part of our investment in you The Way We Work – our hybrid working model based on trust and flexibility