Subject Matter Expert, Retention - Davao (Active Pooling)

Details of the offer

Subject Matter Expert, Retention - Davao (Active pooling)The position is responsible for supervising the performance and development of trainees and specific agent groups for improvement. This role comes with permanent responsibilities and task lists, assumed by the selected individual. Selected individuals may belong to Top to Middle Tier operational employees, Floor Support, Performance Coach, among other positions.
Employees in this position will assume full responsibilities of the job grade. A Subject Matter Expert (SME) ensures constant monitoring of agent performance, identifying strengths and weaknesses in call handling, and developing agents to achieve the goals and objectives of the program as per the KPIs and/or metrics set by the client and the company. The employee is expected to contribute to the overall effort of the team (i.e., Operations) by improving the overall performance scores of the employees and/or agent groups they are handling.
Requirements: Minimum 1 year work experience for SME Inbound Sales
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Job Function:

Requirements

Business Development Officer

OverviewFounded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the...


Tasq Staffing Solutions - Davao Del Sur

Published 4 days ago

Team Lead, Merchant Business For Small Enterprises

Team Lead, Merchant Business for Small Enterprises Job Purpose Responsible for growing sales, market share revenue and productivity of accredited small- size...


Tasq Staffing Solutions - Davao Del Sur

Published 4 days ago

Head Of Business Development Manila

Who we are: Ko Te Taurapa Tuhono tenei New Zealand Trade and Enterprise (NZTE) works with some of New Zealand's most innovative and forward-thinking companie...


New Zealand Trade And Enterprise - National Capital Region

Published 24 days ago

Ar Specialist / Spécialiste Des Comptes Clients

Title: AR Specialist Type: Permanent, full-time Reporting to: Manager, Operations & Reporting Work location: Hybrid Celebrating 10 years of patient succes...


Candorvision (Div. Of Candorpharm Inc.) - National Capital Region

Published 24 days ago

Built at: 2024-12-18T07:50:00.496Z