Subject Matter Expert

**Responsibilities**:

- Support Associates with their questions and inquiries
- Conduct refreshers and cascade updates to Associates
- Support Team Leader in day-to-day team performance monitoring
- Assist Team Leader in developing key behavior for performance within team span through coaching and feedback
- Act as POC if Team Leader is not present
- Engage and recognize team members' performance

**Qualifications**:

- Vocational/Short Course Certificate/Bachelor's Degree holder
- At least 2 years of experience in Inbound/Outbound campaigns in a BPO setting
- Competent collaboration skills
- Competent writing and oral communication skills (American or neutral accent)
- Able to multi-task and manage stress effectively