Subject Matter Expert - Collections Account

SMEs in this role get to: Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting.Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend.Work with the training manager to prepare training content to run a BQ intervention for the business and work with the training manager in catering the learning via the update management process and new launches. Requirements: At least 1 year of Subject Matter experience handling banking / financial services experience – particularly in collections.Good knowledge on collections and can take Sup calls.