Subject Matter Expert - Collections Account

SMEs in this role get to:

- Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
- Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting.
- Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend.
- Work with the training manager to prepare training content to run a BQ intervention for the business and work with the training manager in catering the learning via the update management process and new launches.

Requirements:
• At least 1 year of Subject Matter experience handling banking / financial services experience – particularly in collections.
• Good knowledge on collections and can take Sup calls.