Subject Matter Expert - Alabang

Key Responsibilities:

Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and Infosys.
Meet SLA and KPIs
Handle escalation calls
Knowledge and experience on ticketing tools.
Displays superb customer service skills and capabilities
Basic Operating System knowledge
Knowledge of common Microsoft Office products & services
Good analytical ability
Ability to navigate common user interface elements
Good Reading skills - ability to understand ambiguous information, probe and consolidate into useable data
Key Requirements:

Graduate of any 4-year course or completed first year in college
Experience in handling escalation calls.
Minimum of 3 years work experience as an SME in BPO/shared services industry.
Excellent oral and written communication.
Good problem-solving skills and ability to multitask.
Amenable to work in shifting schedule in Alabang.
Amenable to work onsite.
Benefits:

Quarterly Performance Bonus
24 Leaves annually
Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
Outstanding career development opportunities and fast track career progression
Enjoy a fair work-life balance.
Learning and Development Trainings
We value Inclusion and Diversity
Great place to work certified.