Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff, and students cultivate an ethic of civic responsibility, social justice, and inclusive leadership and service.
Hamline University is an Equal Opportunity/Affirmative Action employer. Hamline University does not discriminate on the basis of race; color; religion; creed; sex; sexual orientation; gender identity; gender expression; national origin; marital status; familial status; status with regard to public assistance; membership or activity in a local human rights commission; disability; age; protected veteran status; or any other status protected by applicable law in its education or employment programs or activities. The University will provide reasonable accommodations to qualified individuals with disabilities.
Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff and students cultivate an ethic of civic responsibility, social justice and inclusive leadership and service.
JOB SUMMARY The Student Accounts Counselor, Collections will perform collection procedures to maintain the Hamline University receivables at an acceptable level. The Student Accounts Counselor - Collections also works closely with the Student Administrative Services office and provides support by answering inquiries in the areas of Financial Aid and Records and Registration as needed when working with parents and students. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Performing essential collection tasks for out-of-school accounts. These tasks include verifying correct charges, assessing holds, monitoring registration notices, communicating collection notices and placing accounts with collection agencies. This position will work closely with CASA, Residential Life, Registrar and others to ensure timely account adjustments. Manage non-registered payment plans with students including reviewing accounts monthly, communicating with students and returning them to the collections process when necessary. This position will be the primary Cashier. Daily Cashier duties include processing both interdepartmental deposits and student payments, overseeing the sale of bus passes and parking permits, monitoring the safe and cashier drawer balances, reconciling daily sessions and other cashier-related tasks. Monitor reports of accounts placed at collection agencies and ensure accounts are updated to reflect payments, collection costs, paid-in-full accounts, settlements, and other changes and process monthly payments and reports from collection agencies and continuously evaluate agency performance. Review monthly invoices from Collection agencies and ensure that this is sent to the correct offices to be processed for payment. Keep abreast of current Student Accounts, Financial Aid, Registrar and federal policies to ensure streamlined service to students remain compliant, especially as it relates to federal collection laws; Regulation F, transcript, hold, and bankruptcy laws by state. This may include personal education, attending webinars or conferences, seeking affinity groups and professional development resources. Provide accounting support to the Student Accounts and Accounting departments by updating accounts receivable and bad debt reporting monthly. Distribute monthly and quarterly collection reports to key stakeholders. Serve as the primary backup for the Student Accounts Counselor - Perkins by performing the essential timely functions of processing Perkins payments, sending Perkins communications, and placing accounts in collections. SHARED DEPARTMENTAL RESPONSIBILITIES Counsel prospective, current, and past students and their family members on their financial options. This includes determining financial aid eligibility, estimating costs, going over financial planning options, reviewing holds, and assisting students with setting up payment plans. This position will work in a rotating on-call schedule to answer calls, respond to email and meet with students to provide excellent customer service to students. Manage the collection of in-school receivables and monitor hold lists of current students as part of outreach communications. Encourage students to complete financial obligations and enable registration for future semesters to improve registration and graduation rates. Process loan advance and emergency loan requests by determining eligibility and submitting the job to the Manager for approval. Other duties as requested. REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES Working knowledge of Microsoft Office Suite, Google, Strong attention to detail Strong interpersonal, critical thinking, and problem-solving skills Strong written and verbal communication skills Ability to effectively organize, plan, and prioritize work/projects. Ability to interact effectively as a member of a team and work collaboratively with other departments and with outside organizations Experience and sensitivity in working with students from diverse backgrounds Be familiar with and comply with the Family Educational Rights and Privacy Act (FERPA) and exercise best practices concerning the maintenance of confidential student information MINIMUM EDUCATION/EXPERIENCE High school diploma or GED. Minimum of one year of professional experience working in a similar role at a college or university. Minimum of one year working in a customer service role. Minimum of one year of professional experience using Microsoft Office Suite. Ability to work occasional evenings or weekends as needed. PREFERRED EDUCATION/EXPERIECE Bachelor's degree in finance, Accounting or a related business field. Experience in Google Suite and Workday, WORKING CONDITIONS / EQUIPMENT Must be able to perform the following essential functions with or without a reasonable accommodation:
Must be able to work on a computer for extended periods. ADDITIONAL INFORMATION This is a full-time, 1.0 FTE non-exempt position, 12 months a year. Occasional evening and or weekend work may be required. This position reports to the Student Accounts Manager. EEO/DIVERSITY STATEMENT
Hamline University does not discriminate on the basis of race; color; religion; creed; sex; sexual orientation; gender identity; gender expression; national origin; marital status; familial status; status with regard to public assistance; membership or activity in a local commission; disability; age; or protected veteran status in its education or employment programs or activities.
All questions marked 'Required' need to be answered in order to submit the application. It is important that your application show all of the relevant education and experience you possess.