Responsible for assisting the Area Manager through effective administration of the department to achieve a smooth day-to-day operations and efficient customer service.
Key Accountabilities
Sales Achievement Plan
Meet and exceed the company's sales goals and service standards on a consistent basis.Create additional sales opportunities by promoting and suggesting other appropriate items.Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company's objectives.Adhere to policies/standards to achieve the sales targets.
Customer Engagement
Ensure high levels of customers' satisfaction through excellent service.Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.
Store Operations
Consistently follow and abide by the company's established registers and cash handling policies and procedures.Actively participate and support the company's safety and security standards at all times.Assist in meeting the company's brand image and housekeeping standards.Ensure promotions are accurate and in tune with company's standards.Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.
Merchandise and Stock Management
Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.Maintain inventory and ensure items are in stock.Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.
People Management
Organize and distribute staff schedules.Help, drive, motivate, and encourage retail sales staff to achieve sales targets.Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.Keep himself abreast of requirements and expectations and ensure dissemination to subordinates through open and constant communication.