Store Supervisor - Grocery Delivery

The GD Operations Supervisor role:· Overall in-charge of Store or District Stores Grocery Delivery Operations· Implements GD Operations standards· Implements customer service improvements and strategies· Trains and motivates staff members· Ensures high service level· Handles customer inquiries· Ensures efficiency and productivity of GD MembersDUTIES & RESPONSIBILITIES· Monitors stores/ district stores daily fulfillment and closing of orders· Ensures there are no pending customer inquiries or complaints through monitoring complaint tracker daily· Ensure daily manpower plan to fulfill each day's order· Plans, organizes, controls and schedules work activities of immediate subordinates· Manpower Control & Development· Promote and monitor quality service among staff through training and by acting as a positive model· Instill the importance of excellent customer service and empower staff to use their best judgment in all customer service matters.· Be personally available to all customers to communicate and identify their needs and/or address their questions and concerns.· Orients, trains, and guides subordinates in the performance of duties.· Ensures compliance by immediate subordinates to established standard operating policies and procedures, job duties and special assignments.· Resolves and manages internal conflict of subordinates and promotes the core values of the company to inspire them and contribute to the productivity of the store GD.· Develop a pool of potential leaders to meet the long range retail objectives of the company