The Koomi Store Supervisor position is operational in nature and involves the supervision of team member and casher activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.
People Management:
- Lead by example and demonstrates the importance of treating every team member, cashiers and customers with respect
- Assist the Store Manager in recruitment and retention strategies
- React immediately to issues requiring attention during the shift
- Provide ongoing, specific direction to team members and cashiers
- Encourage an exciting and fun work environment while motivating team members and cashiers to meet goals
- Train, orient and monitor new Team Members and Cashiers
- Report to Store Supervisor or Brand Operations Manager on team member performance (positive or negative)
- Assist in ensuring optimal team member and cashier coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Hospitality Management:
- Lead by example to demonstrate that the guest is top priority and reinforce positive hospitality behaviors with team members and cashier
- Respond to guest in a friendly manner while maintaining an appropriate sense of urgency
- Respond to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
- Assist in the running of company-wide incentive programs
Operations Management:
- Display knowledge of and works in compliance with applicable legislation
- Comply with and enforces all Koomi operating standards
- Ensure that all product and packaging is properly merchandised and stocked
- Responsible for shift cash procedures
- Maintain operational efficiency
- Supervise team members and cashiers to ensure primary and secondary duties are completed
- Ensure all store policies are followed during the shift (e.g.
cash policies, meal and break policies, food safety policies)
- keep current on all new information
- Assist the Store Manager in driving sales and transactions during their shift
- Complete all required shift documentation (e.g.
records waste, mgr.
walk thru, pre-rush checklists etc.)
- Escalate to management any issues, incidents and or problems
Health & Safety:
- Work in compliance with the occupational health and safety legislation
- Know, understand and follow safe work practices and procedures
- Make sure that Store personnel use or wear personal protective equipment or clothing as required
- Report all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Brand Operations Manager
- Ensure health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents
**Salary**: Php16,000.00 - Php18,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary