The Steward is responsible for maintaining cleanliness, order, and a positive environment within the designated area. This role involves managing and overseeing various tasks related to guest service, facilities upkeep, and general support to ensure a seamless experience for clients, guests, or team members.
Key Responsibilities:
Guest Service: Provide exceptional service to guests or clients, including greeting them, addressing inquiries, and resolving issues in a professional and courteous manner.
Facilities Management: Ensure the cleanliness and maintenance of the facility, including restocking supplies, managing waste, and performing routine inspections to uphold high standards.
Event Support: Assist in the setup and breakdown of events, including arranging furniture, decorations, and other equipment as needed. Ensure all event areas are prepared and maintained throughout the event.
Safety and Compliance: Adhere to all safety regulations and protocols. Report any hazards or safety concerns to the appropriate personnel and follow emergency procedures when necessary.
Team Collaboration: Work collaboratively with other staff members to ensure smooth operations. Communicate effectively with team members and supervisors to coordinate tasks and address any issues that arise.
Administrative Tasks: Perform basic administrative duties such as recording inventory, managing supplies, and preparing reports as needed.
Customer Feedback: Collect and relay customer feedback to management to contribute to continuous improvement and enhance overall guest satisfaction.
Qualifications:
Education: High school diploma or equivalent preferred.
Experience: Previous experience in a similar role or in customer service is an advantage.
Skills:
Strong communication and interpersonal skills.
Ability to work effectively both independently and as part of a team.
Excellent organizational and multitasking abilities.
Basic knowledge of safety procedures and emergency response.
Physical Requirements: Ability to stand for extended periods, lift and carry objects of moderate weight, and perform tasks that may require physical effort.