Sr. Team Leader

• AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:
(Order the responsibilities by importance, specifying a title for each one)

• Manage the Application Maintenance team of the System Integrator / Partner
• Plan Application Maintenance releases and hotfixes
• Manage relationships with eCommerce stakeholders (Business, Operations and Services Teams)
• Manage escalations on issues impacting productive applications
• Track Application Maintenance KPIs and System Integrator Service Levels
• Bug/Defect triage


• TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE
• Ticketing Management System suite (must have)
• Atlassian Suite (nice to have)
• eCommerce processes knowledge (must have)
• eCommerce applications functional knowledge (must have)
• Software Development Lifecyle (Waterfall or Scrum) (must have)
• Web SDLC (nice to have)
• Previous experience in IT eCommerce team or System Integrator (must have)
• Previous experience with SAP Commerce Cloud (Hybris) HCL Commerce (WCS), IBM Websphere, eCommerce platforms (nice to have)
• Experience working with offshore teams (nice to have)
• Basic reporting and data/processes analysis skills (must have)
• Proficient in English (must have)