Sr. Team Leader

• AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:
(Order the responsibilities by importance, specifying a title for each one)

Manage the Application Maintenance team of the System Integrator / PartnerPlan Application Maintenance releases and hotfixesManage relationships with eCommerce stakeholders (Business, Operations and Services Teams)Manage escalations on issues impacting productive applicationsTrack Application Maintenance KPIs and System Integrator Service LevelsBug/Defect triageTECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATETicketing Management System suite (must have)Atlassian Suite (nice to have)eCommerce processes knowledge (must have)eCommerce applications functional knowledge (must have)Software Development Lifecyle (Waterfall or Scrum) (must have)Web SDLC (nice to have)Previous experience in IT eCommerce team or System Integrator (must have)Previous experience with SAP Commerce Cloud (Hybris) HCL Commerce (WCS), IBM Websphere, eCommerce platforms (nice to have)Experience working with offshore teams (nice to have)Basic reporting and data/processes analysis skills (must have)Proficient in English (must have)