Sr. Platform Operations Analyst (Hybrid)

Hybrid (2-4x onsite/month in MOA, Pasay) | Night shift

Qualifications
- College Degree in Computer Science, Economics, Mathematics, or Business Administration
- 2+ years of data analysis & data processing experience
- Strong mathematical and analytical skills
- Advanced Microsoft Excel (Power User), Access, and PowerPoint are required (2 years of VBA working knowledge is a must).
- Must be an expert in Pivot Tables and advanced nested formulas
- Computer skills: MS SQL and VBA for Excel and Access are required
- Has experience in client-facing roles
- Experienced in detailed operational data reconciliation
- Experienced at capturing and analyzing relevant data for formulating recommendations
- Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools
- Excellent written and verbal communication and the ability to work with customers
- Multi-tasking and deadline orientation are essential
- Ability to work in a fast-paced, dynamic environment
- Dependability and the ability to maintain utmost confidentiality in dealing with business information

Job Description:
- Collect and document business requirements for projects including training on support activities for operational process and business
improvements/automation efforts.
- Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end
use cases.
- Develop, implement, and execute operating procedures
- Identify issues and risks and participate in problem resolution
- Bring inconsistencies and problems to the attention of management.
- Work closely with Client Service, Operations, Enterprise, and other internal Customer departments.
- Review data sources and reporting for accuracy and completeness.
- Utilize Microsoft Office and other data management applications to automate reporting and analysis.
- Conduct data acquisition, prep, and analysis as a business need arises.
- Assist in implementing and tracking key performance indicators (KPIs).
- Design and develop and assist in preparation of recurring and ad-hoc analyses/reports.
- Ensure data integrity for all standardized and customizable reporting.
- Evaluate/design new and existing macros, queries, dashboards, and report/automation logic.
- Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the capability and pay grade of
the team member as may be assigned.