Sr. Operations Manager

• Above average knowledge of MS Office applications like – PowerPoint, MS Word and MS Excel
• Basic Skills on Minitab
• Internet usage and email access
• Basic knowledge in forecasting and scheduling
• Contact center management
• Understanding of risk management and compliance requirements to ensure operations adhere to legal, regulatory, and industry standards.
• Proficiency in using relevant data analysis and reporting tools to monitor operational performance metrics and identify areas for improvement.
• Expertise in operations management methodologies, such as Lean or Six Sigma, to drive process improvements, increase efficiency, and reduce costs.
• Domain Knowledge in respect to employee's current line of business
• Knowledge of the Insurance business in various industry domains