Sr. Implementation Specialist (Hybrid)

Requirements 3-6 years of experience managing relationships with software (SaaS) or services clients in either a B2B sales or account management role 3-6 years of implementation experience OR experience managing or driving projects for customers Strong verbal and written English communication skills both internally and externally Presentation skills Previous experience in a startup environment and using Salesforce or another CRM platform is a plus Knowledge of change management skills Experience with deadlines Training curriculum development and delivery is a plus Amenable to working on a night shift schedule Amenable to working on a hybrid setup (2-4x RTO/month) in MOA Pasay, Philippines Job Description Serve as the first point of contact to manage multiple accounts during their implementation Demonstrate a deep understanding of the platform as well as project management methodologies Work directly with our customers to deploy a range of products within our workplace platform Drive a streamlined implementation plan following the client's guidelines for scaled onboarding Have impeccable follow-up with client calls, emails, and training Deliver engaging enablement sessions to successfully onboard key user roles Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests Execute both 1:1 video calls and one-to-many (email campaigns, webinars, group office hours) customer engagement strategies for your segment of customers Ensure customers derive maximum value from their investment in our platform, utilizing key features and products Represent client as a domain and product expert in customer interactions Always push for industry-leading NPS scores.
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