Speech Analytics Specialist

Details of the offer

RESPONSIBILITIES:
1. Speech Analytics Implementation & Maintenance
-Configure and maintain speech analytics software.
-Develop and manage speech analytics models and call categorization schemes.
-Ensure the integrity and quality of data within the system.

2. Data Analysis & Insight Generation
-Analyze large volumes of call data to identify trends, patterns, and insights.
-Generate reports and dashboards to communicate findings to stakeholders.
-Provide actionable recommendations to improve customer service, sales, and compliance based on analysis.

3. Cross-Functional Collaboration
-Work closely with Service Delivery, Quality, Training teams to understand their needs and provide tailored analytics solutions.
-Participate in strategy meetings to align speech analytics objectives with business goals.

4. Continuous Improvement
-Monitor and refine speech analytics processes and models to enhance accuracy and relevance.
-Stay updated with the latest trends and advancements in speech analytics technology.

5. Training & Support
-Train team members and stakeholders on how to use speech analytics tools and interpret the results.


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

Android Head

The OfferLeadership RoleWork alongside & learn from best in class talentGreat work environmentThe JobTeam Leadership and ManagementLead, mentor, and manage a...


Snaphunt - National Capital Region

Published a month ago

Waiter Waitress

We are looking for a skilled waiter/waitress to take orders and deliver food and beverages to our customers. Ultimately, you should be able to provide an exc...


Hotel Okura Manila - National Capital Region

Published a month ago

Product Specialist For Software Solutions

Qualifications: • Graduate of BS Information Technology, BS Computer Science, BS Computer Engineering or in other related field. • Solid negotiation and lea...


Dempsey Resource Management Inc. - National Capital Region

Published a month ago

Flutter Developer (Mid To Senior Level) - Hybrid

Location: Makati Schedule: Night Shift Set-up: Hybrid - (2x/Week Onsite) SEAT NO. 1: FLUTTER DEVELOPER Number of Openings: 4 Level: Mid – Senior (4-6 year...


Nityo Infotech - National Capital Region

Published a month ago

Built at: 2024-11-22T21:06:10.127Z