About the Role:Grade Level (for internal use): 08
The Role: Collection Specialist (US Hours)
The Team / The Business: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.
The Impact: This role will be part of the collections team responsible for providing coverage to the North America and European time zones, specifically for the Market Intelligence (MI) segment.
Key Responsibilities: Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications.Enforcing policies and procedures related to payment, cancellation, and suspension/termination of customer services.Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/procedures, payment histories, statements of account, etc.Monitoring and maintaining accounts within assigned territory which includes performance of reconciliations and adjustments.Working with other business teams including Sales, Order Management, and Client Services to solve customer issues that could hinder payment.Noting and reporting customer status through account reviews, account notes, and meetings with various business stakeholders.Assisting in the maintenance of customer contact information.Performing other related tasks as required.Assisting in mutual support and knowledge sharing of the global Credit and Collections team.Qualifications: At least a Bachelor's degree in any field or relevant discipline.Preferably with 2-4 years of experience in Collections, Customer Service, or Billing experience in a Business-to-Business (B2B) environment.Candidates must have excellent verbal and written English communication, with strong ability to work in global teams.Excellent problem-solving skills, strong attention to detail, and goal-oriented competencies critical to the success of this role.Commitment to excellent customer service.Ability to prioritize and manage multiple responsibilities and meet deadlines.Basic knowledge of MS Office Suite including Excel is a plus.Must be amenable to work in the NAMER hours and willing to be based in the Pasig Office.Amenable for Hybrid Setup.Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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