Who we are: Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us? Meaningful and Fulfilling Work Inspiring and Caring Leaders Global Talent Center Recharge Your Potential About the role: Coordinate services (preventative maintenance) for assigned major customer accounts. Interface with Customer Success Managers, Field Service Managers in support of customer requirements. Maintain Database integrity. Coordination of daily service issues and communication to the customer with action plans.
Key Responsibilities: Coordinate Preventative Maintenance services as required by Customer Account. Manage PM Completion by utilizing Oracle systems reporting. Maintain ticket information accuracy through the scheduling process using Oracle systems and/or systems as developed. Report remedial activities according to predefined processes as the Customer contract may require. Complete Monthly reporting as required for CSM Team management. Complete tasks for Basic or Ala Carte Accounts as assigned. Maintain database integrity and accuracy of Customer' site and equipment information. Interface as needed with Customers, Vendors, District Ops Coordinators, Vendors, Sourcing, Customer Success Managers and any other Vertiv departments. Assist with process improvement projects for CSM Team or additional internal customers. Maintain Flexible Schedule. Other Duties as assigned. Requirements: Degree or coursework in industrial, business, economics, engineering, operations, or other related analytical discipline. 1-3 years' experience in directly relevant role. Excellent customer service skills. Fluency in English in business contexts. MS Office proficient particularly in Excel and Powerpoint. Detail-oriented. Excellent organizational, analytical and interpersonal skills. Excellent written and communication skills. Ability to take ownership and prioritize under pressure. Outstanding customer service orientation. #J-18808-Ljbffr
