Specialist 1, Order Processing

The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms.
Process all standard core orderswith special features added of non-complex and complex types from regional assignments. Processes complex ETO Configurations on several products lines. Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers. Processes Return Good Authorization in a prompt manner to avoid unnecessary credit hold to customers. Processes Configuration Change Orders. Keep track of GSC spreadsheets for ship dates and move outs. Understands Bill of materials and processes standard Configuration, both manual and auto-config on all product lines. Identifies and understands information about SFA end items/ship loose items. Structure configurations on multiple products lines and understand SFA processes on several of these known products. Processes Special order requirements such as major account orders, rebuild orders, manual international PO etc., efficiently. Verifies completeness of orders by checking customer purchase order details, i.e. addresses, prices, quantities, part numbers, descriptions, etc. Processes Special order requirements such as major account orders, rebuild orders, manual international PO etc., efficiently. Background / Experience Required: 2-year experience in Customer Service 1-year experience with Vertiv Customer service environment Very good attention to detail, follow-up, extreme sense of urgency and perseverance. Strong communication and organizational skills. Ability to resolve conflict expeditiously under intense scrutiny of the Sales Force and management. Ability to work in a fast paced, high-pressure environment, and provide timely and accurate follow up to inquires. Ability to perform all duties with the least amount of supervision. Time management and strong Interpersonal skills. #J-18808-Ljbffr