Specialist 1, Customer Support

Who we are: Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us? Meaningful and Fulfilling Work Inspiring and Caring Leaders Global Talent Center Recharge Your Potential #ArchitectsOfContinuity #WeAreVertiv
Responsibilities: Conducts the call handling and dispatch process: Sends, chases and escalates ATA's according to established procedures Processes service requests from service/customer engineers Maintains engineer contact information and availability information as provided by the local Market Units or branch Notifies manager, supervisor, coordinator, MU or branch admin., or immediate supervisor if operating procedures cannot be followed Maintains trackers, daily call logs and other administrative functions Performs administrative tasks as assigned Maintains and exceeds all Departmental Performance Index Standards  Requirements: Excellent customer service and telephone communications skills Excellent written and oral communication skills using the English language Accurate data entry, at an average rate of 200 keystrokes per minute Ability to consistently produce quality work while in high stress situations Analytical skills, in relation to: Determining best service that can be provided to customers Improvement strategies around his/her overall responsibilities Prioritizing workload and completion of multiple tasks in a predetermined time frame Team player with excellent interpersonal skills a must Displays initiative, and can work with minimum supervision Available to work flexible hours and overtime MS Office or related skills a must #J-18808-Ljbffr